Health Care Roles in Communication Essay

Elisabeth Kubler-Ross once said, We start to fill ourselves whether medicate is to remain a humanitarian and respected profession or a new but de mortalalized science in the service of prolonging manner rather than diminishing human suffering. In the health c atomic number 18 subject field on that point argon many roles that balance each new(prenominal). Whether it is the affect, longanimous, or checkup exam doant entirely play a vital role in the negociate of differents. The purpose of this paper is to compare the differences in colloquy amid the different roles in the hospital. This paper will also be providing an carry by solution for the scenario provided.The scenario provided is intimately a young Asian daughter named Lena. She was taken to the emergency room by her assistant Susie subsequently she fainted in class. raise in a culture, which has made Lena independent, She verbally attacks her friend yelling about how she is non weak. When she tries to leave, Susie retrieves the medical friend. The medical service restrains Lena and is then sent away by the refer. The physician tries to fountain with Lena and explain why she is thither, but gets no response from her. Finally, the heal leaves to care for other patients.For this scenario I will be examining the role of the convolute first. From the perspective of the doctor, Lena is very stubinnate(p). This doctor has to see tons of patients a day and does non fetch time to argue with nonpareil patient who does not want to be there. A doctors time is precious, especially in the emergency room. Although the doctor sees many cases which are easy, such as a runny nose or a broken finger, there are many emergencies that require immediate attention. If there was a call for a doctor to assist in a patient from a major auto accident , this doctor whitethorn choose to go under a fainting girl on the sideline to assist with the trauma. On the other hand, the doctor should still attempt to slightness the patient to the best of his or her abilities in the short time allowed. on that point are other ways to gaininformation regarding Lenas military position, which will be discussed later.The medical assist was the first medical professional to confront Lena after she woke up. From the t maven of voice portrayed in the scenario, the medical assistant cherished to help the patient. The assistant rushed to the patients side, knowing she was very sick and needed medical attention. Unfortunately, Lena could not be reasoned with between the time the medical assistant arrived and the time the doctor walked in. The medical assistant was not given enough time to stabilize the patient or explain the situation.Susie seems concerned for her best friends health and safety. all the same though Susie knows her friend has an independent attitude, there has to be a reason she b raspingt Lena to the emergency room. Unless Lena had been sick for a while or had fainted in the beginning, there would be no cause for Susie to rush her to the hospital. Susie also demonstrates her concern for Lena by step on it to get the attention of the medical assistant when Lena tries to leave. Susie must believe that Lenas health is important enough to bring her to a place where she wad get the medical help she needs to get better.Finally, there is Lena, the patient. Lena was brought up to be independent and strong. Many residents raised in sou-east Asia that see to it it hard to conform to western medicine. Even though Lena has lived in the join States for 10 years, which basals she has spent the majority of life approximately the healthful practices of her parents and her culture. As an example, if Lena is from Vietnam her knowledge of medicine would be vastly different (Schultz, 1980). In most areas of Vietnam, residents and medical practitioners steer away from prescription medicine and favour herbs instead. Eastern medicine relies heavily on the spiritu al element in the human body as much as western medicine relies on the chemical achieveup (Vietnam National Administration Of Tourism, 2010). If Lena was used to Vietnamese eastern medicine her reaction to be in the hospital is not surprising. Her idea of medicine whitethorn come in the form of a root instead of a bottle.Within the scenario are many complications with the communication between individuals. freshman, there is the confrontation between Lena and Susie. Lenainstantly blames Susie for taking her to the hospital. eyepatch Susie is her best friend and is the one sitting in the room with her, it may not contrive been Susies choice to send Lena to the emergency room. Because Lena fainted in class, it would be the responsibility of her instructor to make sure she was taken care of. The instructors reaction may look at been to call the paramedics to make sure the student received proper medical attention. at that place would acquire been nothing Susie could have said t o prevent the paramedics and medical professionals from making the finality to take Lena to see a doctor. Once at the hospital, Susie could have worked to calm her friend down before rushing to find the medical assistant to restrain her. She could have also provided some insight, to the doctor, regarding Lenas recent medical problems leading to the fainting. This may have softened the doctors mount to Lenas silence.While the medical professional was doing her job by safekeeping the patient in the hospital, extra empathy should have been given. The initial approach was rough and direct. Each patient should be given the same consideration no matter of the circumstances. Instead of verbally attacking Lena, the medical assistant should have approached Lena in a different manner. Being too direct will put the patient in a defensive position rather than a position to listen. When the medical assistant states she doesnt have time to upsurge with Lena, it lowers the value of the patient s worth as someone who needs care. It is like verbalism the person with a bloody nose should take priority over someone who has fainted and may have a serious underlying condition. rede a patient and telling them they are sick is worthless. Lena knows she is sick. She unless wants to picture she can cure herself without the interference of doctors. Had the medical assistant shown more empathy and denotative her recognizeing of Lenas situation it may have diffused the wrathful encounter.Many communication conflicts with the doctor in regard to everyone else in the room. First is the treatment of the medical assistant by the doctor. From the scenario we can see that the doctor was close behind the assistant as she came through the door. The medical assistant did not have enough time to do her job before the doctor told her to leave the room. Had the doctorallowed the medical assistant to stay in the room it may have had a positive effect on the patient. If the doctor is a mal e, Lena may have felt uncomfortable around him and the presence of a female assistant may ease the worry. The doctor could have gained immeasurable information about Lenas condition from Susie.Had the doctor questioned the best friend it could have revealed how long this had been going on and what other symptoms Lena had been exhibiting. Instead the doctor completely ignores Susie and turns attention to Lena. When the doctor tells Lena what is going on he does not pay attention to how, she is reacting, only that she is not state the questions. The doctor makes the assumption that Lena is quite on purpose and leaves to go treat other patients.In the scenario are a few strike points that the doctor missed and misinterpreted. Just like with the medical assistant, more care should have been given to calming Lena down instead of becoming defensive. By being understanding, the doctor would have caught the signs of something more serious going on with Lenas health. The bloodless look on her face may not have given much away, depending on her age. Many people who look blank or vacant when someone is telling him or her about a topic they know little about. However, her eyes may have helped the doctor realize something serious was happening. A blank look may mean nothing, but a glassy eyed stare could mean something.Lena had started to drive profusely. Most hospitals keep the complex cooler than normal to help one shot off nausea and fever in most patients. The sweating, blank stare, and non-responsiveness could have signaled the doctor there was something worse than just fainting in Lenas condition. With just the few symptoms exhibited in the scenario, Lena could be suffering anything from heat exhaustion to a deadly pulmonary embolism (WebMD, LLC, 2010).Last, there is the patient, Lena. Her lack of communication is born from family traditions that go back hundreds of years. Even so, Lena has lived in the United States for 10 years. It would be impossible for her to live in this country and go to school here without seeing a western medicine doctor. She could be used to smaller clinics however, her reaction to the emergency room is unwarranted. The scenario made it seem as if Lena did not want totalk to the doctor because she resented being in the hospital. Her outburst upon waking, and her non-responsiveness to the doctor, may have been a part of her illness. She might not have been assured of where she was by the time the doctor was through explaining her condition.An appropriate solution for the situation should be patience and empathy. The medical assistant and the doctor should have been more understanding toward the patient. There should have been compassion toward a young girl who was upset and confused. More attention to detail was needed by the doctor. Susie should have spoken up when Lena could not. Her information could help her friend from getting worse. Lena, having lived in the United States for 10 years, should have been wil ling to hear what the doctor had install before making the decision to leave.I have been in the guest service field for 13 years. From Banking, to telecommunication, to healthcare, the only factor that changes is the service provided. There will always be someone else who needs the attention of the representative. The key to communicating to a customer is empathy. eachowing a person to realize you understand their situation and showing a willingness to help, makes the difference. When you have a patient who is howler and upset, you cannot take it personally. They are hurt, confused, and afraid. A caregiver cannot treat patients the same if they take everything personally. Lena was not yelling because she hated the assistant or the doctor. She was yelling because she did not think she was as sick as the doctor did. Both the doctor and the assistant treated Lena as if she were wasting their time, instead of looking at the situation rationally.In conclusion, communication all comes down to how a person handles customer service. Each role in this scenario is a tough one to have. First, the patient, who is full of fear and has been raised to think differently. Next, the best friend, who is afraid of losing her friend to illness but is too scared to speak up. Third, the assistant, who has many other patients to see. Last, the doctor, who is skilled in what he does, but fails to see the obvious signs of something worse. All of these roles are true, from day to day. They are in every hospital, clinic, and emergency room. There should bemore classes within medical schooling that teach caregivers how to show empathy and understanding to their patients. There should also be continuing education for all caregivers to refresh what they have been taught.ReferencesWebMD, LLC. (2010). WebMD Symptom Checker. Retrieved from http//symptoms.webmd.com/symptomchecker Vietnam National Administration Of Tourism. (2010). Vietnam Traditional Medicine. Retrieved from http//www.vietv isiontravel.com/vietnam/travel-guide/Traditional_medicine/ Schultz, S. L. (1980, August). Southeast Asian Health Beliefs and Practices. Education Resources Information Center